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Before You Start

My Business » Your Service » Before You Start

Before You Start Your Service for New Business

Due to legal and operational requirements business customers are not able to start service online. Please read the information below in its entirety and call Customer Service at 352-334-3434 during regular business hours.

Special Cases and Fees

Some service requests required additional fees or time to complete.

  • You are requesting a same-day connection (limited availability, additional $40).
  • You are requesting a Saturday connection (limited availability, additional $50).
  • You are requesting a meter installation for new construction (at least 15 business days' notice is required).

Required Information

Please have the information below available when calling Customer Service.

  • Primary contact for account (name/phone)
  • Legal company/organization name
  • D/B/A name, if applicable
  • Federal tax ID number
  • Business phone number
  • Physical address
  • Mailing address

Deposits and Activation Charges

Services Available (Vary by Location)

All available services will be displayed automatically based on the address you enter on your application. Please select all services listed for that location to ensure your application is processed quickly.

  • Electricity

  • Natural Gas

  • Water

  • Wastewater

  • Garbage collection (refuse)*

  • Stormwater*

*Provided by City of Gainesville

For more information and terms and conditions, please visit our start service page for new businesses