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Report Scam

My Home » Customer Service » Report Scam

SCAM Reporting Form

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Utility imposters have been targeting customers, often demanding immediate payment and threatening disconnection while posing as GRU. We are working diligently to protect our customers and appreciate you utilizing this reporting tool to aid in the process.

*GRU never contacts customers by phone or email to demand personal information or immediate payment. If there is any doubt about the authenticity of a call or email appearing to be from GRU, immediately contact GRU's Customer Service Department at 352-334-3434 or verify your account status online.


Reporter’s Information

Example: yourName@domain.com


General Incident Information

Door-to-Door: Utilities also report scams in which someone shows up at a home pretending to be on a service call
Email: The emails appear to come from legitimate utility companies such as FPL, Pacific Gas & Electric and possibly GRU
Energy Survey scam: Customers should be cautious of unsolicited calls to their home from companies claiming to conduct energy surveys
Federal Assistance: This scam features a phony nationwide program that promises to credit or pay utility bills in exchange for personal information, including Social Security numbers
Online Bill-Pay: Another scam involves emails containing mock links to online bills and asks for additional information before collecting payment
Phone Payment / Green Dot: Customers receive a call telling them their electric service is scheduled for immediate disconnection and they need to make a payment by purchasing a "Green Dot MoneyPak" at a local convenience store
Power Factor: These scammers market an electricity saving device that you attach to your electrical system

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Scam Details

Numbers only, please. May be zero.

Example: scammerName@domain.com

* Article I, section 24 of the Florida Constitution establishes a right of access to any public record made or received in connection with the official business of Gainesville Regional Utilities, except with respect to those records exempted or specifically made confidential by Florida law. Under Florida’s broad public records laws, written, digital, audio-recorded, photographic, videographic, or stored information provided to Gainesville Regional Utilities is, or will eventually be, available pursuant to a public records request unless a qualifying exemption to the public records laws exists that protects such information in perpetuity.

If you do not want your identifying information (such as your name, email address, physical address, and contact information) released in response to a public-records request, please do not send electronic mail to this entity. Instead, contact this office by phone at 352-334-3434 or in writing via the United States Postal Service.

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