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Leak Adjustment

My Home » Lower My Bill » Save Water » Leak Adjustment

GRU Water Adjustment Request Form

This form does not guarantee that a credit will be applied to your utility bill. You will be notified by phone or in writing if the request has been approved, denied, or if additional information is needed. Requests must be received within 90 days of the billing date.

If applicable, adjustments will only be applied after the leak has been repaired and the consumption returns to normal. Please note it may take up to 3 months for adjustments to post to your account.

Example: yourName@domain.com




By submitting this form, you are authorizing GRU to review your account to determine if an adjustment can be granted on the water and/or wastewater portion of your bill. Please attach copies of plumber’s statements, receipts or statement of work completed when submitting this form.

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