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Utility Bill Troubleshooting

My Home » Manage My Bill » Utility Bill Troubleshooting

*High Demand During Cold Snap 

NOTICE: With several days of below-freezing temperatures, GRU has come close to its record peak load. In other words, GRU customers are using a lot of heat. While we are prepared to handle the extra demand, customers should always try to conserve by following these simple tips:

  • Set your thermostat to 68 degrees or lower and dress appropriately while inside.

  • Take measures to protect plants, pipes and pets.

  • Close windows, blinds and/or curtains to retain heat.

  • Check your heating system’s filter. 

For customers who are having trouble paying their bills, GRU offers a number of payment options below. Please contact customer service at 352-334-3434 to find out if one of our payment plans works for you. 

Reasons Your Utility Bill Might be Different than Expected

Utility bills can vary considerably depending on the time of year, services used and other factors. Still, a higher-than-expected bill can be surprising. This page will help you identify reasons your bill may have changed and offer ideas to help you save money in the future.

Let's Investigate

To get started, take out your most recent bill. Which section of the bill seems higher than usual?

Tools and Resources

GRU wants you to get the most out of your customer experience. Take advantage of these free resources for convenience, comfort and savings.