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Billing Cycle and Meter Estimate FAQ

If you have questions about estimated meter reads or about your billing cycle, please visit this page for a list of frequently asked questions.

Pay My Bill

Online options or a location near you to pay your GRU bill.

Report An Outage

Report any service interruptions you are experiencing.

Start, Stop, Move

Start, stop or move residential electric or water service.

Customer Service Closed on March 30 and 31

GRU's customer service department will be closed Thursday, March 30, and Friday, March 31, while we upgrade our computer system. We will reopen Monday, April 3. Payments due on March 30 and 31 will be extended until April 3.

GRU Upgrading Meters

GRU is replacing all electric, gas and water meters with AMI meters that can be read remotely and provide customers with more control of their monthly usage!

Free Home Upgrades Available through LEEP^plus!

GRU's Low-income Energy Efficiency Program plus assists low-income customers with home improvements that can improve comfort and energy efficiency. Eligible participants will work with GRU to determine the improvements that best suit their homes. Let us help you create a more comfortable home and save thousands of dollars on energy-efficient home upgrades.

GRU Electric Earns Top Honor

GRU has earned a Reliable Public Power Provider (RP3)® designation from the American Public Power Association for providing reliable and safe electric service. The RP3 designation lasts for three years and recognizes public power utilities that demonstrate proficiency in four key disciplines: reliability, safety, workforce development, and system improvement. GRU proudly joins 275 public power utilities nationwide that hold the RP3 designation.

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