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  • View Billing History
  • Log In/Sign Up eBill Paper Billing
  • Update Email, Mailing Address & Phone Number
  • Start, Stop, Move Service
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Self-Service Options

Home » Customer Service » Self-Service Options

GRU Offers Several Self-service Options to Save Customers Time

Use the links below or those listed in the menu to the left to access self-service options.

Utility Connections

Online Utility Connections

 Start new service
 Move service to a new location
 Stop service

Connection requests are processed on a first-come, first-served basis. Due to the high volume of requests, customers' preferred connection date may not be available. To get your preferrred date, please submit your application to start, move or stop your utility services as soon as possible.


Online Payments

Telephone Payments

Other Options

One-time bank draft Call 352-344-3434 Neighborhood locations
Recurring bank drafts   Pay by mail
Credit/Debit/ATM card    


Receiving and paying your monthly bill is simple with eBill, GRU's free, paperless online billing program.

To sign up for eBill you will need:

  • Your GRU account number
  • Your name exactly as it appears on your GRU bill
  • At least one paper bill

Click the image to sign up or click here to log in.

Mobile Website

Visiting gru.com from your smartphone or tablet while connected to a cellular data network will automatically redirect you to GRU's mobile optimized website, with options to pay your bill, report outages, start service and manage your account.