Options and programs to help customers experiencing hard times
Payment Extensions
Upon request, customers can receive a seven-day payment extension beyond the scheduled disconnected date or 14 days after the payment due date. For more information, contact Customer Service.
Personal Hardship Extensions
This program is available for customers needing a longer-term extension due to health concerns or other personal problems. Customers can receive extensions under this program for up to 90 days. For more information, contact Customer Service.
Extend-a-Hand Installment Payments
Installment plans are available for customers who are unable to pay their bill in full. Available options will depend on the customer's individual situation. For more information, contact Customer Service.
Project SHARE
This program provides assistance to customers having difficulty paying their utility bill. For more information, visit our Project SHARE page.
Social Service Agencies
Several community organizations offer bill payment assistance. For more information, visit our community resources page.
Home Improvement Assistance
GRU's Low-income Energy Efficiency Program (LEEP) provides free energy-efficiency upgrades to qualifying low-income customers. For more information, visit our LEEP page.