Welcome to our Customer Advocate page! Our goal is to provide customers with hometown service by working with them one-on-one to resolve difficult or unique utility issues.
Why contact a Customer Advocate?
- You've spoken to a customer service representative and need further assistance.
- You have a challenging billing issue and would like to discuss it in more detail.
- You need help finding a payment-assistance program.
- You need help with the appeals process.
You can find our Customer Advocates in the GRU lobby at 301 SE 4th Ave., Gainesville, Fl., 32601, or contact us using the form below.
As always, you can also contact our customer service department at 352-334-3434 or customerservice@gru.com.