Payment FAQ

Important Online Payment Information

eBill customers must create a new Online User Profile to continue using this service. If you're not sure how to create a profile, "How do I create my online profile?" provides simple instructions. Thanks!

AMI Disclaimer

GRU does not assume liability for any start-service or service reconnection performed remotely without an occupant present. Your request to start-service or payment resulting in service restoration indicates your acknowledgement and acceptance of this statement.



What’s the most important thing for me to know right now? Why is GRU redesigning its online payment page and bill? How do I access the online payment page? How do I create my online profile? What information do I need to create an online profile? When do I have to create a new online profile? What if I don’t create a new online profile? Will I still be able to use eBill? Will I still receive a paper bill when I sign up for eBill? How do I change my eBill password? How do I cancel eBill? Can I still pay cash at one of your existing locations? Why doesn’t my bill have a cash payment barcode? What is the new online wallet? Is the new online payment page ADA compliant? Does the new payment system offer text or email notifications? Will I still receive a paper bill when I sign up for eBill? How do I cancel eBill? What payment methods can I use online? Can I view historical billing online? Will I be able to view my payment history and payment type? Can I allow multiple users on the same account? Will I still need to wait until my first bill to manage account information? How will these changes affect rates or bills? When will GRU’s Payment Redesign Project be done?

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