Please Agree to these Terms and Conditions Before Enrolling in Budget Billing
Eligibility
All GRU residential customers with at least 12 months of billing history and a satisfactory payment history are eligible for this program. Customers may pay their bills by any one of GRU’s authorized payment options.
Billing
Your GRU utility bill will still be mailed directly to the mailing address on file. The utility bill will show any previous balance, payments and adjustments made during the month, as well as current charges for the month. If you pay using Auto-Pay by Bank Draft, the Budget Billing payment will be deducted from your bank account no earlier than your due date. The Budget Billing payment amount and scheduled payment date will be printed on the GRU bill stub. If you pay by other authorized means of payment, please pay the agreed amount by the due date printed on your bill. The Total Amount Due Box on the stub will reflect the amount of the payment required by the due date.
Billing Disputes
You will still be able to dispute your bill. To do so, simply call Customer Service at 352-334-3434 or toll free at 1-800-818-3436, or visit www.gru.com/contactus. Upon notification of a billing dispute, your Budget Billing payment, if paying via Auto-Pay by Bank Draft, will not be processed until the dispute is resolved. If notification is made more than 14 days following the bill date, the Budget Billing payment may be deducted from your bank account, and adjustments, if any, will be made to the following month's utility bill.
Insufficient Funds (NSF)
If your payment is not honored by your bank for any reason, GRU will notify you of such in writing and require that payment be received by the date indicated in the letter. An NSF fee will be added to your account for each occurrence of a non-paid transaction. Repeated NSF occurrences may result in loss of privilege to pay by check or online.
Changes or Termination
You may discontinue making payments through the Budget Billing payment program at any time by contacting GRU. Requests may be made in person at the GRU Administration Building, 301 S.E. 4th Avenue, Gainesville; online at www.gru.com/contactus; by phone at 352-334-3434 or 1-800-818-3436 (toll-free); or by mail at Gainesville Regional Utilities, P.O. Box 147051, Gainesville, FL 32614-7051. These terms and conditions are supplemental to those specified in the Contract for Utility Services.
Payments Made Via Auto-Pay by Bank Draft
Budget Billing payments will be drawn upon the bank account authorized at the time of billing for withdrawal. You are responsible for notifying GRU when you change or close the authorized bank account.
Unsatisfactory Payment History
Customers who do not maintain a satisfactory payment history (i.e., do not pay on time, have disconnections or have returned payments) may be removed from Budget Billing. If this occurs, any deferred balance owed will become due immediately. You may request a payment plan for the unpaid balance by contacting GRU's Customer Service Department.