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GRU

Coronavirus

Coronavirus

GRU is Prepared to Deliver Non-Stop Service

For more than 100 years, GRU has provided our community with the essentials of life, while holding public and employee safety above all else.

I want to take a moment to reassure everyone in our service area that, in keeping with our longstanding commitment, GRU is equipped and prepared to adapt to the challenges presented by COVID-19 as they arise. 

In addition to our promise of providing safe, uninterrupted services, we’ve recognized the potential financial hardship and uncertainty our customers are facing by suspending all disconnections until further notice. 

GRU management is continuously monitoring coronavirus updates and will take all measures necessary to protect the community and our employees. 

Stay safe, everyone! 

Ed Bielarski, GRU General Manager

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GRU Extends Date of No-Disconnects/No-Late Fees Policy

April 1

GRU will not disconnect residential or non-residential customers for nonpayment or charge late fees at least through May 15, General Manager Ed Bielarski announced. GRU had previously suspended late fees through the end of April and disconnections until further notice. GRU will continue to monitor the impacts of COVID-19 on our community and make decisions that are in the best interest of our customers and employees.

Customers are urged to continue making regular payments if possible to avoid creating an unmanageable past-due balance.

GRU Not Charging Late Fees

March 25

GRU will not charge late fees to residential and non-residential customers through April 30 in response to the financial strain caused by COVID-19. With nonessential businesses shut down due to an emergency stay-at-home order and the continued financial uncertainty of GRU customers, General Manager Ed Bielarski decided Wednesday, March 25, to stop collecting late fees effective immediately. 

GRU will continue to monitor the impact of COVID-19 on our community and make decisions that help ease the burden on our customers during these difficult times.

GRU Suspends Customer Disconnects

March 16

GRU is offering relief to customers during the COVID-19 crisis by suspending residential service disconnections. 

We understand the importance of uninterrupted utility services, especially as many in our community may need to work from home or self-isolate. As a result, GRU management and the Gainesville City Commission decided in a meeting on March 12 to suspend utility shutoffs for at least 30 days beginning March 16. The commission will determine during its regular meeting on April 2 whether to continue the policy. 

GRU currently gives customers a 21-day grace period before suspending utility services and doesn’t perform shutoffs on Fridays or weekends. While GRU’s lobby continues to maintain regular operating hours, we encourage customers to take advantage of convenient self-service payment options offered on gru.com or to make phone payments by calling 352-334-3434. 

Customers are urged to continue making regular payments if possible to avoid creating an unmanageable past-due balance. 

GRU Closes Customer Lobby 

March 25

For the health and safety of our customers and employees, GRU has closed its Administration Building lobby at 301 S.E. 4th Ave. until at least May 15th; GRU’s drive-thru will maintain normal hours. 

GRU will continue to provide world-class customer service through several other payment options:

  • Drive-thru: GRU’s drive-thru remains open Monday-Friday, 7:30 am. – 6 p.m.
  • Phone: Customer service representatives are available at 352-334-3434 Monday, Tuesday, Thursday and Friday, 7:30 a.m.-6 p.m., and Wednesday, 9 a.m.-6 p.m.
  • Online – GRU offers several convenient online payment options at gru.com.

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Important Information from GRU Water/Wastewater

GRU understands that this is a stressful time for our community and for the households and businesses we serve. Please know that we are here for you and are committed to taking all steps necessary to maintain safe, reliable water and wastewater service. Please also note the following:

     Your water is safe.

  • The U.S. Environmental Protection Agency recommends that Americans continue to use and drink tap water as usual.
  • COVID-19 has not been detected in drinking water supplies.
  • Hand washing using tap water is critical to preventing the spread of COVID-19.
  • Given the importance of hygiene and sanitation to prevent the spread of COVID-19, GRU has suspended disconnections for nonpayment until further notice.
  • Only flush the 3Ps: paper, pee and poo! Paper towels, “flushable” wipes, napkins, tampons, cotton balls, dental floss or other substances can result in backups in your home and overflows in the environment.
  • Curb non-essential water use so we can focus our efforts on using this precious resource for public health and safety.
  • Starting the second Sunday in March, homes and businesses should irrigate before 10 a.m. or after 4 p.m. on the following days:
  • Odd House # - Wednesday and/or Saturday
  • Even House # - Thursday and/or Sunday
  • Non-Residential – Tuesday and/or Friday

We are well-prepared to continue providing water service throughout this pandemic. We have staff and infrastructure in place to maintain water and wastewater service around the clock to help keep families healthy, clean and hydrated. If you have questions or concerns, please feel free to call us at 352-393-2711.